Messenger Platform Bugs

»Is it just me, or... ?«
List of current platform bugs affecting Messenger chat bots

# Description Report Status Date
1 API stats unavailable 163848725108250 Assigned January 15, 2021
2 Persistent menu is not displayed 318930092750062 Assigned January 14, 2021
3 page_messages_total_messaging_connections not available 2775239942740620 Assigned January 13, 2021
4 Buttons don't trigger webhook in Customer Chat for EEA affected pages 313567526706810 Assigned January 13, 2021
5 Messenger stopped sending message_deliveries webhook to my app. 2506665422972836 Assigned January 12, 2021
6 getContext in webview not invoke success or fail function for all user 1086643945131157 Assigned January 12, 2021
7 Audio and Video recording button are no longer available on messenger web link 886467458775552 Assigned January 11, 2021
8 Messaging Feature Review API does not work for EU pages 150827933307555 Assigned January 11, 2021
9 webview_share_button and webview_height_ratio not working 408989003500184 Assigned January 11, 2021
10 Some sponsored messages do not appear on Messenger in last few days. 2937168039840035 Assigned January 8, 2021
11 Tset user(European) cannot be recognized as european user 298239978281303 Assigned January 7, 2021
12 Unable to complete Messenger setup 1494400077433204 Assigned January 7, 2021
13 account_link button for login has inconsistent behavior across Messenger surfaces 814569319397425 Assigned January 4, 2021
14 (NOT EUROPE) Login button on desktop is not adding account_linking_token and redirect_url parameters, but is working on mobile app 436015890871088 Assigned January 4, 2021
15 (#2022) You have been temporarily blocked from performing this action 252085546248146 Assigned December 31, 2020
16 The page was connected to our app on 04/12/2020 and Send to Messenger widget was rendering fine but one day on 15/12/2020 the widget stopped to render but on checking the very next day the widget was rendering but now it has completely stopped to do so 389467502122249 By design December 30, 2020
17 Stickers missing from messages 410566273614065 Assigned December 28, 2020
18 Get Started doesn't trigger messages by link with ref parameter in Messenger with updated design 373244173774633 Assigned December 24, 2020
19 Messenger Checkbox plug-in isn't loading for European users 461500698576958 By design December 23, 2020
20 Unable to retrieve User Profile information with PSID from incoming message webhook. 439756967049204 Assigned December 17, 2020
21 link not work on new version of messenger on desktop. 931062100631012 Assigned December 16, 2020
22 Click to messenger from Facebook Ads does not work 777428066502420 Assigned December 16, 2020
23 Different behavior for the "Stop" keyword in the Facebook Chat Window and in the Messenger 421565972210705 Assigned December 14, 2020


Current iOS app version, current Android app version, last status update January 15th.

If you or your users experience any of the listed behaviors/issues, please use the "same here" functionality on the Bug Reporting platform and add your details to the respective bug report, don't file a new report.



This page collects bug reports related to the Facebook Messenger Platform, mostly those affecting the API and related 3rd party services like chatfuel, ManyChat, Mobile Monkey and others, as well as custom Messenger integrations.
Reports are maintained manually and updated regulary(ish).
Send me a message if you think a relevant ("assigned" and "by design" only) bug report is missing.