Messenger Platform Bugs

»Is it just me, or... ?«
List of current platform bugs affecting Messenger chat bots

# Description Report Status Date
1 pages_messaging permission is not granted through facebook login 2956580014668798 By design May 9, 2021
2 Messenger Webhooks not received for specific conversation 347036306487728 Assigned May 7, 2021
3 Send dialog when message text is added the link is missing 201777038410094 Assigned May 6, 2021
4 Messenger Extension SDK getting error "2071010" on Messenger Mac app 1114518109049493 By design May 6, 2021
5 Ad Creative does not handle incorrectly encoded page welcome message, resulting in an error when attempting to create a Click-to-messenger. Ad 1380903898948884 Assigned May 4, 2021
6 Webhook not receiving opt-in events 793866994891213 Assigned May 3, 2021
7 Unsupported post request for specific "message" fields 468698951107004 Assigned April 29, 2021
8 messanger_profile with agency access token for New Page Experience 463762988041539 Assigned April 28, 2021
9 User Level Menu Not Reflecting 304641477887684 Assigned April 27, 2021
10 Preview generic template 2990164677874067 Assigned April 23, 2021
11 On Android platform, Game Play button with valid game_metadata.context_id opens the game incorrectly in no context, not in the specified context when testing on Web or iOS platform 636934777166237 Assigned April 23, 2021
12 Not receiving 'MessengerCheckboxUserConfirmation' events from Messenger Checkbox plugin 244744184068300 By design April 23, 2021
13 Missing private message webhook events 455369509031397 Assigned April 22, 2021
14 Not receiving messenger webhooks from Facebook page 4270611239637293 Assigned April 20, 2021
15 image_aspect_ratio 1102417546931061 Assigned April 15, 2021
16 The Messenger Generic template image_aspect_ratio: 'square' is only working on Mobile App -> https://ibb.co/6yhX8GX But what's displayed on the web browser is still horizontal -> https://ibb.co/3R2CLvh 276697734050391 Assigned April 13, 2021
17 FB.login not working in Messenger webview on iOS 205642494325271 Assigned April 13, 2021
18 messenger extensions requestCloseBrowser isnt working (European Changes affected) 1972078402931897 Assigned April 8, 2021
19 Messenger Posts not reaching our Application 442549243647500 By design April 8, 2021
20 Send To Messenger button not appearing on the page. 201548638327711 By design March 29, 2021
21 Post message tag not being parsed correctly when publishing page post 475080573518375 Assigned March 26, 2021
22 page_messages_total_messaging_connections not available 2775239942740620 Assigned March 19, 2021
23 Media its no loading into messenger Chat. However the media shows up in the tests performed in the blip tester. See image attached. 415434806349849 By design February 5, 2021
24 Template Button does not trigger messaging_postbacks webhook 4003426353000929 Assigned February 4, 2021
25 The field tags.source with value customer_chat_plugin no longer present 4006647662701406 Assigned February 3, 2021
26 Ice Breakers are displayed over message from Click To Messenger Ads - only on Mobile 206013214482563 Assigned February 3, 2021
27 Chat Plugin and m.me takes to blank screen 433842781193621 Assigned February 3, 2021
28 On Android, getContext function does not return PSID 443121796833145 Assigned February 2, 2021
29 Send to Messenger doesn't trigger webhook in Chrome 3693628510722992 Assigned February 2, 2021
30 Buttons don't trigger webhook in Customer Chat for EEA affected pages 313567526706810 Assigned February 2, 2021
31 Unable to complete Messenger setup 1494400077433204 By design January 29, 2021
32 Unexpected internal error " for setting get started button 837892373455537 Assigned January 29, 2021
33 Duplicated items are shown when clicking "and 1 more" in receipt template view in Android messenger app 889190145229494 Assigned January 28, 2021
34 Persistent menu is not displayed 318930092750062 By design January 27, 2021
35 Cannot login as platform test user 791538364769942 Assigned January 25, 2021
36 Checkbox Messenger opt-in does not show 227675495683253 By design January 25, 2021
37 Messenger checkbox plugin not rendering 762576927693883 By design January 24, 2021
38 Unable to retrieve User Profile information with PSID from incoming message webhook. 439756967049204 Assigned January 22, 2021
39 Ice breakers are displayed along with Get Started on Android 904901656916773 Assigned January 19, 2021
40 persona feature does not work in messenger 401659537738419 By design January 17, 2021
41 Messenger bot not responding 816521978947689 By design January 16, 2021
42 API stats unavailable 163848725108250 Assigned January 15, 2021
43 Page not receiving messages webhook 1133937177063315 Assigned January 12, 2021
44 Audio and Video recording button are no longer available on messenger web link 886467458775552 Assigned January 11, 2021
45 Some sponsored messages do not appear on Messenger in last few days. 2937168039840035 Assigned January 8, 2021
46 The page was connected to our app on 04/12/2020 and Send to Messenger widget was rendering fine but one day on 15/12/2020 the widget stopped to render but on checking the very next day the widget was rendering but now it has completely stopped to do so 389467502122249 By design December 30, 2020
47 Messenger Chat Plugin scrolls page to top when loading 619023102320436 Assigned August 24, 2020

 

Current iOS app version 298.0.0.40.115, current Android app version 298.0.0.14.118, last status update February 6th.

If you or your users experience any of the listed behaviors/issues, please use the "same here" functionality on the Bug Reporting platform and add your details to the respective bug report, don't file a new report.

 

About

This page collects bug reports related to the Facebook Messenger Platform, mostly those affecting the API and related 3rd party services like chatfuel, ManyChat, Mobile Monkey and others, as well as custom Messenger integrations.
Reports are maintained manually and updated regulary(ish).
Send me a message if you think a relevant ("assigned" and "by design" only) bug report is missing.